Business IT Support often defines a company’s outlook on the world. It's either a positive and enabling, or even a transformative force with which to achieve growth - or it's a liability. Often, when the Finance Director or Head of Procurement oversee the IT support function, then it's a good indicator that IT is viewed as a cost centre, or even a liability and nicknames such as "the ministry of ‘NO!’" are sometimes used to describe the IT team or department.
But what if your business took a more positive and enabling outlook on the world and embraced technology to fuel innovation and drive growth? When technology and marketing combine, great things happen. Think of brands such as Apple or Facebook, brands which personify the very best of both marketing and technology combined. So why don’t more Finance Director's or Head's of Procurement combine their approach to business technology and marketing? A transformative Digital business model will incorporate cloud technology architecture as a business platform, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers. Companies that embrace technology and data to make better business decisions understand that it’s all about the customer and understanding them better to give them what they want.
The journey from a traditional business to a Digital leader is called ‘Digital transformation’ and it’s going on all around you. And that’s why it’s time to decide whether you want to be a Blockbuster or a Netflix. It’s time to change the game before it changes you, and there’s no time like the present. But before many traditional business can embrace a program of Digital transformation, it may be necessary to stabilise and optimise your existing business IT support. And for traditional businesses looking to stabilise their existing business IT support, we've developed the following Service Catalogue as a first step on your Digital transformation journey:
And for traditional businesses with already stable business IT support platforms, we have developed the following Service Catalogue to expedite your Digital transformation:
At Strategic Asset, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.
We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.