…create digital growth
…with Digital IQ ®. Ready, set, grow! We’ve developed the unique Digital IQ ® Framework to ensure standardised and consistent service that guarantees the creation of digital growth. The Digital IQ ® Delivery Methodology measures your IT operational maturity before providing guidance and engagements to improve your Digital IQ ® score.
The Digital IQ® Delivery Methodology enables customers to realise digital growth through the structured execution of IT Support Services. Your Strategic Asset Service Delivery Manager will plan and execute assessment services to Assess your current IT Operations state, work with your IT team to Define the Desired state, Document that in a Service Delivery Plan and throughout the agreed timeframe monitor and report progress against agreed objectives to Attain the Desired State. In case of unplanned events like escalations or other IT Service disruptions, your Strategic Asset Service Delivery Manager will manage these events to closure.
Strategic Asset IT Support service delivery is split into two main parts: Service Delivery Planning and Service Delivery Execution.
Service Delivery Planning
Service Delivery Planning assesses, analyses and documents the current state of the customers IT environment expressed as Infrastructure Optimisation maturity level, Customer Health Index and pains and needs identified by Strategic Asset. It makes identification of opportunities for remediation programmatic by moving through distinct phases that produce factual data about the health of customers IT environment including recommendations of where and how to improve. It structures and drives customer dialogue that will ensure agreement about what pains and needs exist and how the customer prioritises their resolution. Conditions of Satisfaction are discussed as a natural part of discussing what the targets for the coming year should be.
The output of Service Delivery Planning is the Service Delivery Plan documenting the agreed focus areas for improvement, service improvement activities, and targets for the contract year and beyond including Conditions of Satisfaction.
Service Delivery Planning aligns customer and Strategic Asset expectations and ensures the Service Delivery Manager works on things that are important to the customer. Service Delivery Planning generates opportunities for proactive services that create digital growth, while improving customer satisfaction.
Service Delivery Execution
Service Delivery Execution not only executes the Services Delivery Plan but continues to accumulate and analyse information about the customers IT environment. It maintains the Service Delivery Plan as the reference point for delivering on focus areas and activities agreed with customers, while making sure change of priorities or new findings resulting in changed or new recommendations are reflected in the Service Delivery Plan. Service Delivery Execution progress and continuous management of customer expectations are ensured through recurring Monthly Service Review meetings. Over time the focus areas for the preceding year is reassessed and the degree to which your IT support has been improved is documented. By doing that we demonstrate the value provided through Strategic Asset IT Support and increases the likelihood of our continued success.
The Digital IQ® Delivery Methodology Workflow Cycle delivery approach helps build customer trust and loyalty by providing solutions to confirmed customer pains and needs, delivering the solutions, and documenting the results. We basically say what we do – do what we say – and document that the pain or need has been addressed. The structured and programmatic approach will document proven improvement paths for specific customer pains, which can be used as a foundation for creating digital growth.
Now that you understand what the Digital IQ ® delivery methodology is, you probably have some questions, such as is it affordable? Does it come with any guarantee?