Help Desk from Strategic Asset

Creativity and technology to help fuel innovation and drive business growth

Complete, world class support your employees will appreciate.

Help Desk

Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your employees as much as you do. Calls are answered in the first minute and 70+% of tickets are immediately resolved. Our Bullseye routing system automatically connects your employees with their core Help Desk team. Your employees will be delighted with a personalised experience, and our technicians will develop a deeper understanding of the challenges and issues your employees face.

We're here for you 24/7/365

With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, our Help Desk allows you and your employees to focus on getting things done. While your employees remain more productive our 200+ certified Help Desk technicians are at your service around the clock.

For businesses of any size

  • Full remote monitoring and management to control patching and event management
  • Mature ITIL and ISO compliant processes
  • Transparent ticketing processes and communication with end-users or nominated representative from your organisation
  • Tickets created and updated via telephone, email or customer portal to suit your preferences
  • Commitment to agreed SLAs based on priority and impact

Our Approach

At Strategic Asset, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

96% of organisations that adopt managed services save money. 13% of organisations realise savings of up to 50% from their business technology spending.

- The Computing Trade Industry Association 5th Annual Trends Survey