Finance: Reduce IT complexity and costs by consuming cloud based services. You no longer care what technology you use – just what it does. This avoids manufacturer lock in and provides cost transparency - per user, per workload (i.e. email), per month. Departments (i.e. Finance, HR, Sales) can be charged on a utilisation basis. Cloud based offerings no longer require mercenary IT contractors to operate, manage and support as the Cloud Solution Provider does this for you.
Procurement: Consolidate contracts and vendors with a Managed IT Services provider whose responsibility is to manage the complexity. This ensures no ‘finger pointing’ can occur. A single Managed Services Provider (MSP) avoids multiple start/finish dates and the MSP maintains the IT service. However, ensure they don’t lock you into a contract which may simply transfer the problem to the Finance team.
Technical: By consolidating IT support services with a single Managed IT Services provider with a combined 24/7/365 network operations centre (NOC) and IT helpdesk, consistency is achieved. Ensure the MSP maintains highly effective and qualified people and processes with tools including an integrated Remote Monitoring and Management (RMM) solution which automatically tracks serial numbers. As before, ensure the provider is willing to lock you in with performance, not a contract.