We imagine a world in which the vast majority of people wake up every day inspired, feel safe wherever they are and end the day fulfilled by the work they do. We aim to inspire people to do the things that inspire them, so that we grow together and change our world for the better.

OUR CONTACTS


4-5 Bonhill Street,
London, EC2A 4BX.

(+44) 020 3920 7775


LUXURY HOTEL IT SERVICES

We’ve designed our luxury hotel IT services to enhance your service and provide an exceptional guest experience. As an Oracle Partner, we offer the full Oracle hospitality suite, all the way through from capturing bookings though the Oracle OTA to checking in guests via Opera Cloud PMS, through to providing an excellent service with Simphony POS running on MICROS hardware. We help kitchens benefit from KDU’s which enable seamless communication between table service and the pass, with table management options and restaurant booking systems. We also provide Oracle Gloria mobile delivery apps, in fact whatever the requirement we’ve got you covered. Our IT services for hospitality also include Cisco Meraki WiFi6 networks to keep ambience enhancing music streaming whilst guests connect to Netflix® to catch the latest show. We’ve also developed our own TV streaming service to enhance the guest experience whilst minimising costs to your business.

 

Our luxury hotel IT services begin with a comprehensive IT strategy that captures your current state, then articulates the desired state for your business IT performance which underpins a bespoke Service Delivery Plan designed to achieve your desired business outcomes. We call this framework Digital IQ® and it’s the foundation for the idea that technology shouldn’t just be used to keep the lights on, or that it’s not enough to just get through a service without anything going wrong. We must continue to help, support, and empower guests well after they first begin looking to make a reservation. That’s how your business grows – by deploying business technology to focus marketing, sales, and service on delivering exceptional guest experiences.

 

Luxury hotel IT services should connect your businesses marketing activities with driving up occupancy rates, increasing RevPAR, reducing OTA fees and commissions whilst encouraging direct bookings. We offer a mix of IT Strategy, IT Support, IT Consulting, Service Delivery Management, Cyber Security and even a convenient starter package to quickly improve your hotel’s IT operational maturity. Our unique Digital IQ® framework does all of this and more. We begin with a free initial consultation to benchmark your current IT performance before providing a series of workshops and engagements to reduce your reliance on reactive IT support and move to a dynamic organisation that creates exceptional guest experiences and drives increased occupancy and higher ADR. And what’s the outcome? A hotel full of delighted guests that become promoters for your business.

  • IT STRATEGY

    We’ve developed the Digital IQ® framework to build your Service Delivery Plan.

  • IT SUPPORT

    We provide a mix of reactive, proactive and consulting IT services.

  • IT CONSULTING

    IT consulting helps businesses adopt technology solutions within an IT strategy.

  • SERVICE DELIVERY MANAGEMENT

    Align your technology platform with your business processes and people.

  • CYBER SECURITY

    We build a strength in depth security policy powered by the Microsoft Cloud.

  • STARTER PACKAGE

    A complete starter package, including all of the key services and engagements.

READY TO DISCOVER YOUR DIGITAL IQ®?
BOOK A FREE CONSULTATION

WHAT IS DIGITAL IQ®?

Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.

CURRENT STATE

MEASURE

Working across the PLAN, DELIVER, OPERATE and MANAGE phases to identify your current state

DESIRED STATE

ACHIEVE

Applied learning from the Digital IQ® survey through consulting services and workshops

Red Carpet

We begin with a comprehensive red carpet onboarding process

Network Discovery

Followed by a comprehensive Digital IQ® network discovery audit

Current State

We conduct a series of surveys across your business functions

Benchmark Score

We then compile those answers and assign a score out of one hundred

Service Delivery Plan

We create a comprehensive SDP to achieve your desired business outcomes

Desired State

The goal of IT strategy is to realise your desired business outcomes
IT OPERATIONAL MATURITY

DIGITAL IQ® FRAMEWORK

BASIC

Non-existent or unforced, manual and localised IT processes. Overall health of IT is unknown.

STANDARDISED

Processes are centralised and are enforced. More insight in health and costs of IT infrastructures.

RATIONALISED

IT processes are consistent. Organisation is focused on IT services. Business is clearly represented by IT staff.

DYNAMIC

IT is strategic partner of Business. Business is involved in the IT processes. IT is a strategic asset.

OUR APPROACH

The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.

OUR GUARANTEE

We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.

OUR STRENGTHS
IT Strategy
100
IT Support
95
Cyber Security
100
IT Consulting
95
BOOK A FREE CONSULTATION

    What's your Digital IQ®?

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