We imagine a world in which the vast majority of people wake up every day inspired, feel safe wherever they are and end the day fulfilled by the work they do. We aim to inspire people to do the things that inspire them, so that we grow together and change our world for the better.
IT STRATEGY FOR HOSPITALITY
IT strategy for hospitality should improve your business through technology, unlocking innovation and creating growth that delivers an exceptional guest experience. We begin by assessing the current state of your business technology, then identify the desired state, then create a Service Delivery Plan to transform your business towards realising your desired business outcomes. With a comprehensive Service Delivery Plan in place we begin to reduce business reliance upon reactive IT support and transition towards proactive IT support through a series of consulting engagements. Our Service Delivery Plan introduces cyber security and service delivery management and builds on our previous efforts to realise your desired business outcomes.
We call this framework Digital IQ® and it’s the foundation for the idea that technology shouldn’t just be used to keep the lights on, or that it’s not enough to just get through a service without anything going wrong. We have to continue to help, support, and empower guests well after they first begin looking to make a reservation. That’s how your business grows – by deploying business technology to focus marketing, sales, and service on delivering exceptional guest experiences. IT strategy for hospitality should connect your businesses marketing activities with driving up occupancy rates, increasing RevPAR, reducing OTA fees and commissions whilst encouraging direct bookings. A well developed IT strategy for hospitality results in a smoother service, more direct bookings and an exceptional guest experience.
READY TO DISCOVER YOUR DIGITAL IQ®?
WHAT IS DIGITAL IQ®?
Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.
IT OPERATIONAL MATURITY
DIGITAL IQ® FRAMEWORK
The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.
We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.