We imagine a world in which the vast majority of people wake up every day inspired, feel safe wherever they are and end the day fulfilled by the work they do. We aim to inspire people to do the things that inspire them, so that we grow together and change our world for the better.

OUR CONTACTS


4-5 Bonhill Street,
London, EC2A 4BX.

(+44) 020 3920 7775


IT SUPPORT FOR HOSPITALITY

IT support for hospitality keeps service running around the clock and provides a platform for an exceptional guest experience. When checking out at the front desk, guests simply want to see what they’ve consumed in line-by-line detail with captured signatures proving consumption. Front of house staff simply want to provide that information and not be plagued with system errors or POS systems that don’t talk to PMS systems. Or, in a busy restaurant service on a Saturday night, the restaurant manager will need a PDQ that simply and quickly splits a bill with a rock-solid tri-band network connection and sends guests into the night quickly and on their merry way. Chefs rely upon a bullet proof ticket printer, reliably printing check after check on the pass under extreme heat and pressure.

 

At Strategic Asset, we provide IT support for hospitality and have worked in the industry running hotels, restaurants, and visitor attractions. Technology just needs to work, when we need it to, where we need it to. And when a PDQ gets dropped, or a POS has a drink spilled on it, it’s good to know there’s somebody you can call around the clock, seven days a week to provide instant support. Our comprehensive Service Delivery Catalogue provides IT support for hospitality through proactive IT workshops and engagements, designed to move hospitality businesses from a basic level to a fully dynamic organisation. Our workshops and consulting engagements align business functions into well-defined operational teams, roles, and responsibilities with everybody in their own lane, pulling in the same direction.

  • IT STRATEGY

    We’ve developed the Digital IQ® framework to build your Service Delivery Plan.

  • IT SUPPORT

    We provide a mix of reactive, proactive and consulting IT services.

  • IT CONSULTING

    IT consulting helps businesses adopt technology solutions within an IT strategy.

  • SERVICE DELIVERY MANAGEMENT

    Align your technology platform with your business processes and people.

  • CYBER SECURITY

    We build a strength in depth security policy powered by the Microsoft Cloud.

  • STARTER PACKAGE

    A complete starter package, including all of the key services and engagements.

READY TO DISCOVER YOUR DIGITAL IQ®?
BOOK A FREE CONSULTATION

WHAT IS DIGITAL IQ®?

Digital IQ® is a score of how well your business technology is performing. We begin with a survey and conduct a series of interviews to identify your current state, your desired state, and then assign a score out of one hundred across a range of business functions. Our goal is to identify areas for improvement and to improve the IT operational maturity of your hospitality business technology.

CURRENT STATE

MEASURE

Working across the PLAN, DELIVER, OPERATE and MANAGE phases to identify your current state

DESIRED STATE

ACHIEVE

Applied learning from the Digital IQ® survey through consulting services and workshops

Red Carpet

We begin with a comprehensive red carpet onboarding process

Network Discovery

Followed by a comprehensive Digital IQ® network discovery audit

Current State

We conduct a series of surveys across your business functions

Benchmark Score

We then compile those answers and assign a score out of one hundred

Service Delivery Plan

We create a comprehensive SDP to achieve your desired business outcomes

Desired State

The goal of IT strategy is to realise your desired business outcomes
IT OPERATIONAL MATURITY

DIGITAL IQ® FRAMEWORK

BASIC

Non-existent or unforced, manual and localised IT processes. Overall health of IT is unknown.

STANDARDISED

Processes are centralised and are enforced. More insight in health and costs of IT infrastructures.

RATIONALISED

IT processes are consistent. Organisation is focused on IT services. Business is clearly represented by IT staff.

DYNAMIC

IT is strategic partner of Business. Business is involved in the IT processes. IT is a strategic asset.

OUR APPROACH

The first step is to conduct a network stabilisation project that creates a rock solid platform for your business operations and to integrate a combined Remote Monitoring and Management solution with a Professional Services Automation solution that connects your business to the 24x7x365 Oracle Network Operations Centre and Security Operations Centre. This provides round the clock support and security for your business.

OUR GUARANTEE

We guarantee that we’ll save more money for your business than you’ll pay for our services. Therefore, our proposition is “whatever you invest in our services, we’ll return more to you in savings and prove it.” We call this our golden guarantee and it’s success guaranteed with a proven RoI. Or in other words, we guarantee the availability of all the networks we build, eliminate downtime and offer a financial guarantee.

OUR STRENGTHS
IT Strategy
100
IT Support
95
Cyber Security
100
IT Consulting
95
BOOK A FREE CONSULTATION

    What's your Digital IQ®?

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