Save: Service Delivery Planning
We were originally invited to work with 67 Pall Mall to help explore blockchain technologies and their application in hospitality. Following a meeting with the club founder and owner, Grant Ashton, we were engaged to help define a technology strategy for the club. We began by performing an audit of all digital assets, then performed an Operational Teams, Roles and Responsibilities exercise whereby we highlighted the need for stronger HR processes to ensure all employees had “swim lanes” with clearly defined responsibilities before beginning to deploy a new tech stack.
This is an essential step to ensure traction within the organisation and to create a unified vision of the current state, desired state, and the required actions to realise the desired state as efficiently as possible. The keystone of this vision is a Service Delivery Plan, which captures input from all key stakeholders, functional requirements and creates a framework for global success.
The Service Delivery Plan identified where excess spending was taking place, for products and services which were no longer used within the business or had been set up by previous employees then subsequently changed by their predecessors. Consequently, our Service Delivery Planning resulted in immediate savings of £479,950 with a further £281,115 of savings identified over the next twelve months.
Furthermore, we successfully led 67 Pall Mall to win $350,000 funding from Microsoft through the Pegasus program. Thereby creating the budget with which to deploy the new tech stack whilst realising substantial savings. A real win/win!
Client: 67 Pall Mall
Category: Digital Strategy / Service Delivery Planning