A dedicated Service Delivery Manager will keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services.
Dedicated Service Delivery Manager
Incident and escalation management
Regular reporting services and trending advice
Service Delivery Planning
Co-management of Business IT Support, Reactive and Proactive support benefits
As a Strategic Asset client you’ll receive a Red Carpet onboarding, we’ll thoroughly research your business and market place before performing a Customer Background Presentation to demonstrate our knowledge of your business. We’ll then perform a Service Introduction explaining how we can uniquely help before assessing your current IT operational maturity using ITIL/MOF.
Next we'll build a comprehensive Service Delivery Plan and agree your desired IT operational maturity identifying an actionable plan to realise your desired business goals. Once your business drivers have been identified, and to ensure maximum value is realised from your investment in technology, we schedule a Monthly Service Review to check our progress and a Quarterly Business Review providing an executive summary of our effectiveness, highlighting our achievements together.
Quality in a service or product is not what you put into it. It is what the customer gets out of it.